Returns and Refund
We do not accept general returns. Please review your order, design choices, and total charges carefully before completing your purchase. Product images on our website are for reference purposes. Due to differences in screen displays, lighting, printing processes, and materials, slight variations in color, finish, or appearance may occur. These variations are not considered defects , and we do not process refunds based on personal preference or if you change your mind about a design after delivery.
Delivery delays caused by courier partners, weather conditions, public holidays, or other circumstances beyond our control do not qualify for refunds.

Cancellations & Modifications
Prepaid orders cannot be cancelled or refunded once placed. They can only be modified. If you need to modify your order details, please contact us immediately, and we will do our best to accommodate the change before the order is processed.
Orders shipped to an incorrect or incomplete address provided by the customer are not eligible for refunds or replacements.

Damaged, Missing, or Incorrect Items
Eligible claims may receive a refund after verification if your package arrives damaged, is missing an item, or if the wrong item is sent.
Minor cosmetic imperfections, slight color variations, or small trimming tolerances that do not affect the functionality or overall appearance of the product are not considered damage or manufacturing defects.

• Partial vs. Full Refunds: Refunds for damaged items are prorated based on the extent of the damage. We do not offer physical product replacements unless the item is completely damaged and qualifies for a 100% refund.

• How to Claim: The unpacking video must begin before the package is opened and clearly show the shipping label, package condition, unboxing process, and the contents inside. Claims submitted without a valid continuous unpacking video may be rejected and video need to be submitted to us within 48 hours of delivery.

• Processing Time: Once your video claim is reviewed and approved, the refund will be processed within 24 hours.
  Approved refunds will be processed through the original payment method. Depending on your payment provider or bank, it may take 5–10 business days for the refunded amount to reflect in your account.